Questions that shouldn't keep you up at night

Delivery

How Do I Know When My Delivery Will Arrive?

Along with being kept up to date with your preferred contact method, our Delivery team will contact you around 24hrs prior to your delivery and again 60 minutes before they arrive. This gives you time to prepare for your Bed or Mattress to be delivered safely.

What If I Am Not At Home For Delivery?

We'll keep you updated every step of the way, with delivery details confirmed by email or SMS before your order arrives. If you're not home at the time of delivery, our team will get in touch to reschedule. Please be aware that a re-delivery fee may apply.

What Hours Do You Deliver Between?

Deliveries are usually made between 7:00am and 7:30pm. To keep you informed, we'll send delivery confirmation details by email or SMS ahead of time.

Can You Remove My Old Mattresses?

We can collect your old mattress for hassle free delivery. This is an optional selection within our cart section for €40.

Can You Assemble My Bed On Delivery?

We can assemble your bed to ensure you have no headaches when it comes to delivery. This is an optional selection within our cart section for €50.

Cancellation & Returns

How Can I Cancel My Order?

You can cancel your order free of charge once it has not been processed. This is usually a 24hr window prior to your order. You can review our refunds policy via our returns page

What Is Your Returns Policy?

We offer a 14-Day Returns policy. If we need to arrange collection, a €75 Collection Charge will apply, which will be deducted from your Refund amount. Please check our returns policy for your eligibility.

What Should I Do If An Item Arrives Faulty?

Should your item arrive with a fault or defect, please notify our Customer Service team within 48 hours of delivery. We may ask for photos and a short description to help us resolve the issue as quickly as possible. Once reviewed, we'll arrange a repair or replacement in line with the terms of your warranty or guarantee.

Payments

Do You Provide Finance Options?

Yes, we offer flexible Finance options at Checkout, including Klarna Pay In 3.

All You Need for a Cosy Sleep

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