Questions that shouldn't keep you up at night

Delivery & Delivery Services

Can The Driver Contact Me Before Delivery?

Yes, as standard our Delivery team will contact you around 30 minutes before they arrive. This gives you time to prepare for your Bed or Mattress to be delivered safely.

What If I Am Not At Home For Delivery?

All Delivery details are confirmed via Email or SMS before we arrive. If you’re not at home when we attempt Delivery, our team will contact you to rearrange. Please note, a re-delivery charge may apply.

Do You Provide A Delivery Time Slot?

Yes, we provide a Delivery Time Slot 24hr prior to your delivery. You’ll receive confirmation by Email or SMS so you know exactly when to expect your order.

What Hours Do You Deliver Between?

Our Delivery times are typically between 6:30am and 7:30pm. You’ll be given a confirmation in advance by Email or SMS so you know when to expect us.

Do You Collect And Remove Old Mattresses?

Yes, we offer a Mattress Removal service. This option is available at the Cart Page and during Checkout – simply select it before completing your order.

Will I Be Able To Track My Order Online?

Yes, we have a Track Order page where you can simply enter your Consignment Number and view all Delivery details in real time. Please note, information is subject to change until confirmed by our Delivery Partner.

Can You Assemble My Bed On Delivery?

Yes, Assembly is available as an optional service. You can select this at the Cart Page or during Checkout, and our Delivery team will set up your Bed for you.

Cancellation, Returns & Refunds

How Can I Cancel My Order?

You can cancel your Order at no charge as long as it has not been processed. You can review our refunds policy via our returns page

What Is Your Returns Policy?

We offer a 14-Day Returns policy. If we need to arrange collection, a €75 Collection Charge will apply, which will be deducted from your Refund amount. Please check our returns policy for your eligibility.

What Should I Do If An Item Arrives Faulty?

If your Item arrives faulty, please contact our Customer Service team within 48 hours of Delivery. We may ask for photos or a brief description to help us resolve the issue quickly. A replacement or repair will then be arranged in line with your Warranty or Guarantee.

How Do I Make A Claim Under Warranty Or Guarantee?

To make a Claim under your Warranty or Guarantee, please provide your Order Number and a copy of your Confirmation Email. Without these, we’re unable to verify your Claim. Once received, our team may request photos to assess the issue and will arrange a repair, replacement, or refund in line with the Warranty terms.

Payment Options

Do You Provide Finance Options?

Yes, we offer flexible Finance options at Checkout, including Klarna Pay In 3. These allow you to spread the cost of your purchase in manageable instalments.

All You Need for a Cosy Sleep

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