By using this website, you confirm that you are at least 18 years old, or that you have permission from a parent or legal guardian to use the website if you are under the age of majority in your jurisdiction. You agree to use our website and products only for lawful purposes and in accordance with all applicable laws and regulations. Any misuse of the website or services, including fraudulent activity, unauthorised transactions, or attempts to disrupt or compromise the security or functionality of the website, is strictly prohibited and may result in suspension of access, cancellation of orders, and possible legal action.

We reserve the right to refuse service, suspend accounts, or cancel orders where we reasonably believe there has been fraudulent activity, a breach of these Terms, or misuse of our website or services. You acknowledge that information you submit to us, excluding payment information, may be transferred across various networks and adapted to meet technical requirements of connected systems or devices. All payment information is processed securely using encrypted methods through approved payment providers. You may not reproduce, copy, distribute, sell, or otherwise exploit any part of our website, products, or services without our prior written consent. These measures are intended to protect the integrity of our services and ensure a safe and fair experience for all customers.

We aim to ensure that all information published on our website is accurate, up to date, and complete. However, from time to time, there may be errors, inaccuracies, or omissions relating to product details, pricing, promotions, offers, delivery information, or stock availability. Content provided on this website is intended for general informational purposes only and should not be relied upon as the sole basis for purchasing decisions. We reserve the right to amend, update, or correct any information on the website at any time without prior notice, including after an order has been placed.

All prices and product availability displayed on Mattress.ie are subject to change without prior notice. Although we strive to offer competitive and accurate pricing at all times, prices may occasionally be adjusted due to supplier costs, market conditions, or other business factors. We also reserve the right to amend, suspend, or discontinue any product, service, feature, or section of the website at any time without liability. Mattress.ie shall not be held responsible to you or any third party for any changes to pricing, product availability, website functionality, or the discontinuation of any service or product line.

Some products may be available exclusively through our website and may be offered in limited quantities. We make every reasonable effort to ensure that product images, colours, specifications, and descriptions are presented as accurately as possible; however, we cannot guarantee that the display settings on your device will accurately represent the actual appearance of the products. Product availability may change without notice, and we reserve the right to withdraw or discontinue products at any time. Although we aim to provide complete and accurate product information, customers are responsible for ensuring that any product purchased is suitable for their individual requirements before placing an order.

You agree to provide accurate, complete, and up-to-date information when placing orders through our website. This includes your name, billing information, delivery address, contact details, and payment information. We reserve the right to refuse, suspend, or cancel any order where information provided is inaccurate, misleading, fraudulent, or incomplete. You are also responsible for keeping your account and contact information current so that we can process transactions, deliver orders, and communicate with you regarding your purchases where necessary.

Our website may include access to third-party tools, services, or features that are operated independently from Mattress.ie. These tools are provided on an “as is” and “as available” basis without any guarantees, warranties, or representations of any kind. We do not monitor, control, or endorse third-party tools and accept no responsibility or liability for any issues arising from their use. Any use of optional third-party services is entirely at your own discretion and risk. You are responsible for reviewing and accepting the terms, conditions, and privacy policies of any third-party provider before using their services.

Our website may contain links to external websites, platforms, or services operated by third parties. These links are provided for convenience and informational purposes only and do not imply any endorsement, approval, or association with those third parties. Mattress.ie does not control or verify the content, accuracy, or availability of external websites and accepts no responsibility for any loss, damage, or issues that may arise from your use of them. Before using any third-party website or service, we recommend that you review their applicable terms, conditions, and privacy policies.

If you submit ideas, suggestions, feedback, reviews, proposals, or any other materials to us by email, through our website, or by any other method, you agree that Mattress.ie may use, reproduce, modify, publish, distribute, or otherwise utilise those submissions without restriction or obligation to you. We are not required to treat such submissions as confidential, provide compensation, or respond to them. We also reserve the right, but are not obligated, to monitor, review, edit, or remove content that we consider unlawful, offensive, misleading, defamatory, or otherwise in breach of these Terms. You remain solely responsible for any content you submit and must ensure that it does not violate any applicable laws or infringe upon the rights of any third party.

Any personal information submitted through our website is handled in accordance with our Privacy Policy, which explains how we collect, use, store, and safeguard your data. By accessing or using our website, you acknowledge that you have read and accepted the terms of our Privacy Policy.

Please note that Mattress.ie does not accept or process physical mail or written correspondence sent to any postal address associated with the business. Any physical mail received may be securely destroyed without being opened, reviewed, or retained. All customer communications and enquiries must be submitted through our official digital communication channels, including email or the contact forms available on our website.

While we make every effort to ensure that all information on our website and in our communications is accurate and up to date, occasional errors, omissions, or inaccuracies may occur. These may relate to product specifications, pricing, promotional offers, delivery fees, stock availability, or other website content. Mattress.ie reserves the right to correct any such errors, update information, or cancel affected orders where necessary, including after an order has been placed. Where an order is impacted by a correction or cancellation, we will make reasonable efforts to notify you promptly.

You must not use our website or its content for any unlawful, fraudulent, abusive, or harmful purpose. Prohibited activities include, but are not limited to, engaging in fraudulent transactions, encouraging illegal conduct, infringing intellectual property rights, transmitting viruses or malicious software, sending spam or phishing communications, collecting or misusing personal information without consent, or attempting to interfere with the operation, security, or integrity of the website. Any violation of these Terms may result in the immediate suspension or termination of your access to the website and, where appropriate, may be reported to law enforcement or relevant regulatory authorities.

We do not guarantee that access to our website or services will always be uninterrupted, secure, timely, or free from errors. All services, website content, and products supplied through Mattress.ie are provided on an “as is” and “as available” basis, except where otherwise expressly stated. To the maximum extent permitted by applicable law, Mattress.ie, Mattress.ie 2025 Limited, and their directors, employees, agents, affiliates, and partners shall not be liable for any direct, indirect, incidental, special, or consequential losses or damages arising from the use of, or inability to use, our website, services, or products.

You agree to indemnify, defend, and hold harmless Mattress.ie, Mattress.ie 2025 Limited, and our affiliates, directors, officers, employees, agents, and partners from and against any claims, liabilities, damages, losses, costs, or expenses, including reasonable legal fees, arising from your breach of these Terms, your misuse of the website or services, your violation of any applicable law, or your infringement of the rights of any third party.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable under applicable law, that provision shall be treated as severed from the remaining Terms to the minimum extent necessary. The remainder of the Terms shall continue to remain valid, enforceable, and in full effect. Any invalidity affecting one provision will not affect the legality or enforceability of the remaining provisions.

We reserve the right to suspend, restrict, or terminate your access to our website, account, or services if you violate these Terms or misuse our platform. Any termination or suspension will not affect any rights, obligations, or liabilities that arose before the termination date, all of which shall continue to remain enforceable. In cases involving serious breaches, suspected fraud, unlawful activity, or abuse of the website, access may be terminated immediately and without prior notice.

These Terms of Service, together with any additional policies, notices, or guidelines published on our website, form the complete agreement between you and Mattress.ie regarding your use of our website and services. They replace and supersede any previous agreements, communications, or understandings between you and us, whether made verbally, electronically, or in writing.

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Ireland. Customers located in Northern Ireland may also benefit from any applicable UK consumer protection legislation. Any disputes arising in connection with the use of this website or our services shall be subject to the jurisdiction of the appropriate courts applicable to the customer’s location and relevant governing law.

We reserve the right to amend, revise, or update these Terms at any time by publishing the updated version on this page. It is your responsibility to review these Terms periodically to remain informed of any changes. Your continued use of the website or our services after any updates have been posted will be deemed as acceptance of the revised Terms.

We aim to deliver all orders within the estimated delivery timeframes provided at checkout; however, all delivery dates are estimates only and are not guaranteed. Responsibility and risk for the goods pass to you once delivery has been completed to the address provided at the time of ordering. If delivery cannot be completed due to incorrect delivery details, restricted access, or the absence of the customer, additional re-delivery charges may apply.

It is the customer’s responsibility to ensure that all ordered items are suitable for the intended room and can be safely delivered through all necessary access points, including doorways, staircases, lifts, hallways, and entrances. We strongly recommend checking all measurements carefully before placing an order.

If delivery cannot be completed because the items do not fit through access points or within the intended space inside the property, the order may be returned to us. In such circumstances, a restocking fee equal to 50% of the order value, together with a collection charge of €75, will apply to cover transportation, handling, and repackaging costs.

All delivery charges are non-refundable. If you choose to place a new order for a more suitable product, our customer service team will be happy to assist you in selecting an alternative option better suited to your requirements.

Any optional delivery-related services purchased at checkout, including but not limited to room-of-choice delivery, assembly services, timed delivery slots, or the collection and disposal of an existing bed or mattress, are non-refundable and cannot be cancelled once the order has been confirmed. This applies even if the service cannot be completed due to access restrictions, customer absence, or circumstances beyond our reasonable control.

For bed or mattress collection and disposal services, all items must be presented in a clean, sanitary, and hygienic condition. The courier or service provider reserves the right to refuse collection where an item is considered excessively soiled, infested, unsafe, or unhygienic. Where collection is refused for these reasons, the service will be treated as forfeited and no refund will be provided.

Mattress.ie acts solely as the retailer of the products sold and does not directly employ or supervise third-party courier or delivery personnel. Accordingly, we are not responsible for any property damage, delays, conduct-related issues, or disputes arising from the actions of independent delivery providers. Any complaints or claims relating to courier conduct or delivery-related incidents should be directed to the relevant courier or logistics provider responsible for the delivery service.

Our Returns Policy outlines the circumstances in which products may be returned and refunds may be issued. Please note that certain items, including made-to-order, personalised, or customised products, may not qualify for return unless they are faulty or not as described. Any approved refunds will be issued to the original payment method within a reasonable period of time following inspection and verification of the returned goods.

Certain products sold by Mattress.ie may include a manufacturer’s warranty covering specified defects in materials or workmanship for a defined warranty period. Full details of any applicable warranty, including coverage limits, exclusions, and the claims procedure, may be supplied with the product or obtained by contacting our customer service team. Manufacturer warranties do not cover damage resulting from misuse, accidental damage, improper care, neglect, commercial use where not intended, or normal wear and tear over time.

Mattress.ie shall not be held liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control. These circumstances may include, but are not limited to, industrial disputes, strikes, lockouts, severe weather conditions, natural disasters, accidents, supplier or manufacturer delays, transportation disruptions, power failures, or interruptions to communication or technology systems. In the event of such circumstances, we will make reasonable efforts to minimise disruption and resume normal operations as soon as reasonably possible.