Refund policy
At MATTRESS.IE, we aim to make your shopping experience as smooth and worry-free as possible. While we’re confident in the quality of our products, we understand that returns may occasionally be necessary.
If you cancel the Contract (for example, if you think the Products are defective or they do not match their description), we will collect the Products from you and examine the returned Products. We will notify you of our decision regarding a refund within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund.
Products returned to us because of a manufacturers defect will be refunded in full, including a refund of the delivery charges for sending Products to you and any charge we may have levied for the collection of the Products. In all cases, please ensure that the despatch note is returned with the Products as proof of purchase. We recommend that you take a copy for your own records.
We will refund you using the same method you used to pay for the Products.
Returns Window
You have 14 days from the date of delivery to return your item, unless otherwise specified at the time of purchase.
Return Options
If you would like us to arrange a courier collection, a fee of €75 will apply to cover collection and safe return transport.
Damaged Items
In the unlikely event that your item arrives damaged, we will arrange a replacement. Please report any damage within 24 hours of delivery so we can resolve the issue promptly.
Our delivery partners allow time for inspection before signing. Signing the delivery note without noting any issues may affect a damage claim, but we will always aim to resolve matters fairly.
Restocking Fees
A 50% restocking fee may apply in the following situations:
- The item cannot fit into your home (e.g. doorways, staircases, hallways)
- You request a return or cancellation after delivery
- You cancel an order after it has already been processed
Order Cancellations
If you cancel your order before it has been processed, a 5% fee will apply to cover administrative and payment processing costs.
Please note we cannot issue refunds for the cancellation of customised orders once 24hrs has elapsed from the order was first placed.
We are committed to keeping the returns process simple and transparent, so you can shop with confidence when choosing your new mattress or bed.
All products come with 1 year Manufacturer and Retailer warranty.
We are committed to keeping the returns process simple and transparent, so you can shop with confidence when choosing your new mattress or bed.
Please be aware that once an item has been removed from its original packaging or assembled, we are unfortunately unable to accept it for a refund. These alter the condition of the product, making it unsuitable for resale as a new item. We implement this policy to maintain the high standards of quality and satisfaction that all our customers expect from Mattress.ie. We highly recommend that you carefully review your purchase and confirm it meets your needs before proceeding with assembly. If you have any concerns or questions prior to assembly, our customer support team is here to assist you.